Secure your PagerDuty surface
Escalation policies ending nowhere, schedules with gaps, and services routing to nobody. We don’t connect to PagerDuty to collect evidence for its own sake — we connect to secure it, and the compliance artefacts follow from that work.
Book a Demo[01] What This Surface Exposes
Where PagerDuty goes wrong
PagerDuty goes wrong at the end of the chain: an escalation policy whose final level has no responder is an incident nobody answers.
- Escalation policies whose final level has no responder
- On-call schedules with uncovered periods, typically around holidays and handovers
- Services routing to escalation policies that no longer exist
- Integration keys shared across services, obscuring the source of alerts
- Incident response never exercised, so the process is theoretical
[02] What We Secure
What we watch, catch and fix on PagerDuty
On PagerDuty we trace every escalation path to a real human at each level and detect schedule gaps before they matter.
- Escalation path traced to a real human at every level, since a policy that dead-ends is an incident nobody answers
- Schedule coverage checked for gaps ahead of time rather than discovered during an incident
- Service-to-policy mapping verified
- Integration key inventory per service
- Response time data used as evidence that your incident process actually operates
[03] Where It Lands
Where PagerDuty lands in your registers
Logging and alerting platforms enter the asset register as critical dependencies, since losing them blinds every detective control you own. Access reviews cover who can alter retention, silence alerts, or read logs containing personal data. The risk register carries what a monitoring gap actually means: an incident window you would not be able to reconstruct.
[04] How We Engage
On PagerDuty specifically
On PagerDuty, we repair escalation paths and schedule gaps directly. Incident response process design and exercises we run with your team, including post-incident review facilitation.
Platform licence
Everything you need to find and fix it yourself, with no ceiling on the depth of the answer.
- Every connected tool monitored for misconfiguration and drift, with findings mapped to the assets and risks they affect
- Remediation guidance that tells you what is wrong and exactly how to fix it — however deep or awkward the issue is. We are engineers running a security company, so the answer is the real one, not a link to vendor documentation
- Assets, access reviews, and risk register populated from the tools themselves rather than from spreadsheets
- Unlimited integrations and unlimited users, with anything missing built within two weeks
Managed service
Every tool you connect through Konfirmity comes under our care, with our team doing the work.
- Continuous misconfiguration and drift monitoring across every connected tool, watched by our analysts rather than by a dashboard waiting for you
- Incident response led by us, with containment coordinated with your team
- Remediation performed directly wherever you have granted us the authority to act — and where we cannot act, we project-manage the fix to completion rather than handing you a ticket
- Decision support on the tools themselves: where something is failing you on capability or costing more than it returns, we will tell you, and help you replace it
[05] PagerDuty FAQs
What PagerDuty access does Konfirmity need?
Konfirmity needs a read-only API key covering services, escalation policies, schedules and incidents. That is enough to validate escalation paths, find schedule gaps and use response times as control evidence.
Can PagerDuty data serve as incident response evidence?
Yes, and it is some of the strongest you have. Acknowledgement and resolution timestamps demonstrate your incident process operating continuously, which is far more convincing to an auditor than a written procedure nobody can show being followed.
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