Secure your Freshservice surface
ITSM change records, agent access scope, and asset data that should reconcile with your register. We don’t connect to Freshservice to collect evidence for its own sake — we connect to secure it, and the compliance artefacts follow from that work.
Book a Demo[01] What This Surface Exposes
Where Freshservice goes wrong
Freshservice goes wrong when the CMDB drifts: asset records that disagree with reality are worse than having no CMDB at all.
- Change records approved after implementation
- Agents with administrative access beyond the service desk team
- Asset records diverging from your actual estate
- API keys with full account scope
- Ticket attachments holding credentials and personal data
[02] What We Secure
What we watch, catch and fix on Freshservice
On Freshservice we reconcile asset records against actual discovery, and analyse change approval timing as control evidence.
- Change approval timing analysed as change-control evidence
- Agent role assignment reviewed
- Asset data reconciled against discovery, since a CMDB that disagrees with reality is worse than none
- API key scope tracked
- Attachment content classified
[03] Where It Lands
Where Freshservice lands in your registers
Trackers become asset register entries in their own right, because a ticket system holding incident detail, credentials, and customer data is a sensitive system. Access reviews cover project permissions and external collaborators. The risk register draws its remediation status directly from ticket state, so an overdue finding is visible as an overdue risk rather than as a stale spreadsheet row.
[04] How We Engage
On Freshservice specifically
On Freshservice, we tighten agent roles, rotate keys, and reconcile asset data. Change process redesign we project-manage with your service management team.
Platform licence
Everything you need to find and fix it yourself, with no ceiling on the depth of the answer.
- Every connected tool monitored for misconfiguration and drift, with findings mapped to the assets and risks they affect
- Remediation guidance that tells you what is wrong and exactly how to fix it — however deep or awkward the issue is. We are engineers running a security company, so the answer is the real one, not a link to vendor documentation
- Assets, access reviews, and risk register populated from the tools themselves rather than from spreadsheets
- Unlimited integrations and unlimited users, with anything missing built within two weeks
Managed service
Every tool you connect through Konfirmity comes under our care, with our team doing the work.
- Continuous misconfiguration and drift monitoring across every connected tool, watched by our analysts rather than by a dashboard waiting for you
- Incident response led by us, with containment coordinated with your team
- Remediation performed directly wherever you have granted us the authority to act — and where we cannot act, we project-manage the fix to completion rather than handing you a ticket
- Decision support on the tools themselves: where something is failing you on capability or costing more than it returns, we will tell you, and help you replace it
[05] Freshservice FAQs
What Freshservice access does Konfirmity need?
Konfirmity needs a read-only API key covering tickets, changes, assets and agents. That covers change evidence, asset reconciliation and agent access review.
Why reconcile the CMDB against discovery?
Because a CMDB that disagrees with reality creates false confidence. Controls get designed against the recorded estate rather than the real one, so assets that exist but are not recorded fall outside every control you believe covers them.
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