Secure your Zendesk surface
Customer data in tickets, agent access scope, and API tokens that read your entire support history. We don’t connect to Zendesk to collect evidence for its own sake — we connect to secure it, and the compliance artefacts follow from that work.
Book a Demo[01] What This Surface Exposes
Where Zendesk goes wrong
Zendesk goes wrong by accumulating customer data: support systems collect more regulated data than almost any other tool you run.
- Tickets holding personal and payment data with no redaction
- Agents with unrestricted access across all brands and groups
- API tokens with full account access held by integrations
- Help centre articles published with internal information
- Attachments retained indefinitely with customer content
[02] What We Secure
What we watch, catch and fix on Zendesk
On Zendesk we classify ticket content and scope agent access to the groups and brands they actually serve.
- Ticket content classified, since support systems accumulate more regulated data than almost any other tool
- Agent access scoped to the groups and brands they actually serve
- API token inventory with scope and age
- Published article review for internal detail
- Attachment retention aligned to your data policy
[03] Where It Lands
Where Zendesk lands in your registers
Trackers become asset register entries in their own right, because a ticket system holding incident detail, credentials, and customer data is a sensitive system. Access reviews cover project permissions and external collaborators. The risk register draws its remediation status directly from ticket state, so an overdue finding is visible as an overdue risk rather than as a stale spreadsheet row.
[04] How We Engage
On Zendesk specifically
On Zendesk, we scope agent access, rotate tokens, and drive redaction of sensitive ticket content. Retention policy and data minimisation across support we run as a project with your support leadership.
Platform licence
Everything you need to find and fix it yourself, with no ceiling on the depth of the answer.
- Every connected tool monitored for misconfiguration and drift, with findings mapped to the assets and risks they affect
- Remediation guidance that tells you what is wrong and exactly how to fix it — however deep or awkward the issue is. We are engineers running a security company, so the answer is the real one, not a link to vendor documentation
- Assets, access reviews, and risk register populated from the tools themselves rather than from spreadsheets
- Unlimited integrations and unlimited users, with anything missing built within two weeks
Managed service
Every tool you connect through Konfirmity comes under our care, with our team doing the work.
- Continuous misconfiguration and drift monitoring across every connected tool, watched by our analysts rather than by a dashboard waiting for you
- Incident response led by us, with containment coordinated with your team
- Remediation performed directly wherever you have granted us the authority to act — and where we cannot act, we project-manage the fix to completion rather than handing you a ticket
- Decision support on the tools themselves: where something is failing you on capability or costing more than it returns, we will tell you, and help you replace it
[05] Zendesk FAQs
What Zendesk access does Konfirmity need?
Konfirmity needs an API token for a read-only admin covering tickets metadata, users, groups and settings. Where content scanning for personal data is in scope, we agree that explicitly and limit it to detection rather than storage.
Why is support such a data protection risk?
Because customers volunteer information freely when they need help — identifiers, account details, sometimes payment data — and it lands in ticket bodies and attachments with no classification, no retention limit and broad agent access.
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