Secure your ServiceNow surface
ACL gaps, roles granting far more than intended, and change records that are your primary audit evidence. We don’t connect to ServiceNow to collect evidence for its own sake — we connect to secure it, and the compliance artefacts follow from that work.
Book a Demo[01] What This Surface Exposes
Where ServiceNow goes wrong
ServiceNow goes wrong in custom development: custom tables ship without ACLs and default to broader access than intended.
- ACLs missing on custom tables, defaulting to broader access than intended
- Roles like admin and security_admin assigned beyond the platform team
- Change records approved retrospectively, undermining your change control evidence
- Integration accounts with broad roles and no rotation
- Attachments on incident records holding sensitive investigation detail
[02] What We Secure
What we watch, catch and fix on ServiceNow
On ServiceNow we check ACL coverage on custom tables, which is where access control is most often missed entirely.
- ACL coverage checked on custom tables, since custom development is where access control is most often missed
- Elevated role assignment reviewed continuously
- Change approval timing analysed, because retrospective approval is a finding auditors look for specifically
- Integration account scope and credential rotation tracked
- Incident attachment content classified and access-restricted
[03] Where It Lands
Where ServiceNow lands in your registers
Trackers become asset register entries in their own right, because a ticket system holding incident detail, credentials, and customer data is a sensitive system. Access reviews cover project permissions and external collaborators. The risk register draws its remediation status directly from ticket state, so an overdue finding is visible as an overdue risk rather than as a stale spreadsheet row.
[04] How We Engage
On ServiceNow specifically
On ServiceNow, we correct ACLs, tighten role assignment, and rotate integration credentials. Change process redesign and custom application review we project-manage with your platform team.
Platform licence
Everything you need to find and fix it yourself, with no ceiling on the depth of the answer.
- Every connected tool monitored for misconfiguration and drift, with findings mapped to the assets and risks they affect
- Remediation guidance that tells you what is wrong and exactly how to fix it — however deep or awkward the issue is. We are engineers running a security company, so the answer is the real one, not a link to vendor documentation
- Assets, access reviews, and risk register populated from the tools themselves rather than from spreadsheets
- Unlimited integrations and unlimited users, with anything missing built within two weeks
Managed service
Every tool you connect through Konfirmity comes under our care, with our team doing the work.
- Continuous misconfiguration and drift monitoring across every connected tool, watched by our analysts rather than by a dashboard waiting for you
- Incident response led by us, with containment coordinated with your team
- Remediation performed directly wherever you have granted us the authority to act — and where we cannot act, we project-manage the fix to completion rather than handing you a ticket
- Decision support on the tools themselves: where something is failing you on capability or costing more than it returns, we will tell you, and help you replace it
[05] ServiceNow FAQs
What ServiceNow access does Konfirmity need?
Konfirmity needs a read-only integration user with a scoped role able to read change requests, incidents, ACL definitions and role assignments. That covers change evidence, access review and custom application assessment.
Why do you analyse change approval timing?
Because retrospective approval is one of the specific things auditors test for. A change record approved after implementation shows the process was documented rather than followed, and it is easy to detect from timestamps once someone looks.
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